I believe you. I recently read that Petsmart does not give their rodents the proper veterinary care they need when the animals are sick. Go to their aquariums and you will find lots of dying and dead fish too. Those poor fish are at the point of no return and should be euthanized and disposed of properly. Thanks I'll make sure never to shop there. In Kenosha, Wisconsin the best fish/aquarium stores are still the small mom and pop shops.