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While visiting another forum, I came across a topic called Store Reviews. There is one store in Arizona that breaks all the "Commandments" of customer service. No refunds, store credit on your next purchase, misplaced orders, poor packaging, rude responces, wrong plants or fish, no credit for doa, credit cards are charged even for missing items, poor communication to customers, etc, etc.
Do a search on Arizona Aquatic Gardens (complaints) and see for yourself.
 
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