[RubberFrog]

Sorry to hear about your problem. The company shouldn't be selling products like that in the first place. Do you have the actual make of the ornament?

I would ask for a full refund if I were you (including postage) and take your business elsewhere. Anyway, good luck whatever you decide to do.

Katherine

That's a little harsh. That Fish Place is just a retailer. I'm certain they didn't manufacture the product....

I've been in there Lancaster store several times and found the help very knowledgeable.

Sweet, call their catalog department and give them a chance to make it right beofre you decide they are worthless.