That's a little harsh. That Fish Place is just a retailer. I'm certain they didn't manufacture the product....kateyoup said:Sorry to hear about your problem. The company shouldn't be selling products like that in the first place. Do you have the actual make of the ornament?
I would ask for a full refund if I were you (including postage) and take your business elsewhere. Anyway, good luck whatever you decide to do.
I've been in there Lancaster store several times and found the help very knowledgeable.
Sweet, call their catalog department and give them a chance to make it right beofre you decide they are worthless.