10-21-2010, 07:53 AM
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Originally Posted by Spooki
Just an FYI, not to be combative or anything, but PetSmart actually provides a ridiculous amount of training (to the point where I can't even count the amount of people that have quit over it). It's still impossible for everyone to know everything and of course there new people, or people that really work in another dept which can lead to poor advice/ service. The training has been streamlined a ton since I was hired a bajillion years ago but there is still fairly extensive training on new tank syndrome, water testing and the importance of stocking slowly. It's also against company policy to sell a customer a fish that will out grow their tank or not be compatible with the current residents- which leads to a LOT of customer complaints.
Ultimitely it's up to the individual store's employees to actually care enough to learn and managers to hire the right people. Easier said than done when all that's offered is a few cents more than minimum wage and you're expected to care for and "be the expert" on hundreds of different species.
i am glad to hear all of this andi dont think you are beig combative in any way.. just laying out facts that i personally was unaware of... and thank you for that....
the vast majority of what i was expressing is related to A) personal experience and B) what stores are available in my area (o petsmarts here)
please do not be offended by my statements. i should have been more clear that this was a generalization not an all inclusive statement...