10-20-2010, 04:21 PM
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Originally Posted by bearwithfish
ok let start with number 5 - big box stores generally A) want your money and will tell you anything to make a sale and B0 generally provide minumum training to their employees and most of them have little to no clue what they are doing.. sorry just stating the facts....
ok now for the big picture your tank is not fully cycled yet and it is very possible that the fish are not doing well because of this...
also you need a good declorinator to make the water safe for fish...
i would suggest as a first step read here http://www.tropicalfishkeeping.com/f...m-cycle-38617/
then (i know this is hard) either start doing a lot of water changes until things get stable or return the fish and cycle the tank first (personally i like number 2 better but thats just me)
Just an FYI, not to be combative or anything, but PetSmart actually provides a ridiculous amount of training (to the point where I can't even count the amount of people that have quit over it). It's still impossible for everyone to know everything and of course there new people, or people that really work in another dept which can lead to poor advice/ service. The training has been streamlined a ton since I was hired a bajillion years ago but there is still fairly extensive training on new tank syndrome, water testing and the importance of stocking slowly. It's also against company policy to sell a customer a fish that will out grow their tank or not be compatible with the current residents- which leads to a LOT of customer complaints.
Ultimitely it's up to the individual store's employees to actually care enough to learn and managers to hire the right people. Easier said than done when all that's offered is a few cents more than minimum wage and you're expected to care for and "be the expert" on hundreds of different species.