I'm not sure if any one you read my "getting to know you post"....but I work for the Department of Veteran Affairs in Philadelphia, PA. We have several different programs running through our office...insurance, education benefits, compensation (injuries from war) and pension (money for veterans and widows with little to no income).
I work for the last of the two, our pension department. My day consists of a lot of paper work and is basically data entry, in a nut shell. We process the claims submitted by veterans or widows. Alot of our claims are for veterans or widows who have grown old and are now in nursing home and are on a very low, fixed income. Most of them are WW2 veterans....
My boss came back to me and said he had a big problem on his hand. This veteran and his widow were having problems getting his claim approved. To make a long story short....some of our forms are very confusing and he didn't report some income that he should have (happens all the time). He had been trying to get his claim approved for over 7 months...(typical time frame) He and his wife were facing foreclosure on their home which he built from the ground up with his own hands and with his sons!!!!
I knew I had to do something....I was able to adjust his claim on the spot, fix an error in our system which kept rejecting him. I told him my boss to tell him he would be receiving a check in 7-10 days for a retroactive amount, 7 months worth of pension checks which is a little over $11,000!!!!!!!!!
The veteran was so touched that I helped him on the spot, that he wanted to meet me. I walked out to him and his wife crying in joy. I almost teared up a little myself. His wife hugged me and told me that with that check they would be able to keep their home they have owned for over 55 years!
The veteran also gave me a hug. I learned that he was in the Battle of Iwo Jima in Japan and had a multitude of medals to his name. He shook my hand. He asked if I was a vet myself, I told him I wasn't. He told me he didn't care.... and then told me "I've fought along side some of the toughest sons of bitches I've ever met, but none of that measures up to how you helped me and my wife today."
Now, I know the work we do helps veterans their families, but to see it and experience it first hand was something I'll never forget.