I am curious how exactly are the fish from live aquaria shipped? next day? overnight? priority? How exactly are the boxes packed with the bags? How many fish in a bag? heat/cold packs or no? outdoor temperature?
IMO that many deaths is completely unacceptable if the box arrived on time. I've never ordered from live aquaria and never intend to, there are a lot better places to get much better quality fish, often not for much extra cost. IMO the 14 day guaranty is totally unnecessary.
I've never used livefishdirect.com, but looking at the site they seem to be quite expensive. I mean the whole point IMO is to buy online if it is cheaper then the store or simply unavailable at your location, also for better quality fish.
I've already told you where I would/do order from... Anubias design ATM has large cardinal tetras for $1.50 each and they are wild caught fish. ATM he as a ton of awesome fish, with a lot of the ones on my wish list
. scarlet badis, 9 species of licorice gouramis!, black darter tetra, and a few kinds of microboraras for starters. There was some more stuff but its gone already... It doesn't help that the local aquarium club just placed a group order from him and I got no room or cash ATM for more fish
I cannot really say how important I feel it is to buy fish from someone who actually is into the hobby and not a huge wholesaler or chain, that operate for profit only, if you are going to go to the trouble of ordering online. This is why I recommended the places I did. They are run mostly by individuals, who are deep in the hobby. Mark the guy who runs Anubias design often goes to large aquarium society events, and I know he has given a speech to the local Minnesota aquarium society here at least once.