Went to PETCO - am FURIOUS - Page 2
Tropical Fish

Tropical Fish Keeping - Aquarium fish care and resources » Freshwater Fish and Aquariums » Freshwater and Tropical Fish » Went to PETCO - am FURIOUS

Went to PETCO - am FURIOUS

This is a discussion on Went to PETCO - am FURIOUS within the Freshwater and Tropical Fish forums, part of the Freshwater Fish and Aquariums category; --> You probably have to be 16. SUCKS! I'll be 15 October 17th. I don't want to wait another year.):...

Check out these freshwater fish profiles
Chocolate Gourami
Chocolate Gourami
Reticulated Cory
Reticulated Cory
Reply
LinkBack Thread Tools vBmenu Seperating Image Search this Thread vBmenu Seperating Image
Went to PETCO - am FURIOUS
Old 09-13-2009, 11:10 AM   #11
 
You probably have to be 16.
SUCKS!
I'll be 15 October 17th.
I don't want to wait another year.):
EmoJellyfish is offline   Reply With Quote
Old 09-13-2009, 01:53 PM   #12
 
JohnnyD44's Avatar
 
I drive by two petsmarts and 1 petco when i go to my LFS which is personally owned....about 20 minutes out of my way, but this place is great...i only go to petco for dog food.
JohnnyD44 is offline   Reply With Quote
Old 09-14-2009, 01:54 AM   #13
 
I've seen tank there with nearly 70% ich coverage on EVERY fish. Others with 4 dead fish per tank. I stopped going there LONG ago. Every single time I would get a fish from Petco or PetSmart, I would lose it or disease my entire tank.
nomel is offline   Reply With Quote
Old 09-14-2009, 02:04 AM   #14
 
volkspider's Avatar
 
Quote:
Originally Posted by doggyhog View Post
DISGUSTING!!!! The petco near me is really bad too. It's like some of the bettas just get forgotten about. I've seen the skinniest bettas ever there. SICK, just sick. Well, I'm going to get a job there when I'm old enough. :)
Why would you do anything to support or endorse a place that treats its fish so badly? Get a job at a good fish store.
volkspider is offline   Reply With Quote
Old 09-14-2009, 07:32 AM   #15
 
JohnnyD44's Avatar
 
yeah, i'm wondering that myself....so many other places for a fish lover to get a job
JohnnyD44 is offline   Reply With Quote
Old 09-14-2009, 08:32 AM   #16
 
Herky's Avatar
 
I have a petco and a petsmart about an hour away from me and I go there occasionally. My lfs store is only 10 min away, and they beat out everything else on price and quality. The only dead fish I've ever seen there is in the 15 cent goldfish tank. The petsmart near me is actually pretty good. The aquarium section smells, but most of the fish appear to be fairly healthy, and they have a good selection too, but I have yet to be brave enough to buy any. Petco is an altogether different place. It's like a fish torture chamber from the bowels of hell. The staff know NOTHING about fishkeeping. The tanks are always absolutely filthy and caked with algae. Dead fish in almost every tank every time. Injured and sick fish, diseases...aggressive fish in with nonaggressive fish. It really is terrible. I almost started a saltwater tank because of these three stripe damselfish they had in a tank...they were such beautiful little fish, but they were in the filthiest water I've ever seen, I don't know how they were still alive...and there was another fish in the tank (can't remember what it was, not familiar with too many saltwater species) that they shouldn't have been in with...this fish was pounding the living crap out of them every chance it got. The poor things had chunks missing out of them....they were clearly suffering badly. I normally keep my mouth shut and don't try to stir up trouble but I went to the lady who was in the fish section and ripped her a new one. Her response? "Oh yeah, those ones fight in that tank." Then she turned back around and continued stocking the shelves. She had nothing to say about how filthy everything was, just shrugged like it was no big deal. There was also a tank with african cichlids in it that had 5 or so rotten, decaying fish floating all over in it that had been there for quite some time...absolutely disgusting. I will never, ever go to petco for anything ever again. It really made me literally sick. I just wanted to punch someone in the face for that going on there. There's no excuse for that. People who mistreat animals are scum.
Herky is offline   Reply With Quote
Old 09-14-2009, 08:38 AM   #17
 
Calmwaters's Avatar
 
The Petsmart here is much different than what you guys have experianced most of the people I have dealt with in there fish section really know there stuff I go in there on a regualar basis on my lunch break to pass time and they are always cleaning the tanks and they do not keep the Bettas in the small cups they actually have them in small tanks that are hooked in to there filteration system. I have almost never seen dead fish in the tanks. I have only had one problem with a new girl (maybe 16 years old) she tried to put about 10 fish a friend of mine was purchaseing for his 2 20 gallon tanks into one little bitty bag (think sandwich bag but longer) and when I told her that was unacceptable she rolled her eyes at me so I went and talked to the manager about her and she went over and repremanded her while I was there. Now there is another store here called Petsupermarket and there tanks are clean most of the time which amazes me because all of the workers I have meet there are totally clueless.
Calmwaters is offline   Reply With Quote
Old 09-14-2009, 11:46 AM   #18
 
xrayjeeper83's Avatar
 
My local petco isnt that bad, may have a dead fish or two but nothing like yall are talking about. But my LFS is much closer and much much better then any chain.
xrayjeeper83 is offline   Reply With Quote
Old 09-16-2009, 11:09 AM   #19
 
Hi All,

I hope you'll forgive the lapse, but I've quoted you in an email to Petco without properly attributing your comments to your on-line names. Somehow, not having real names to quote amde it fell awkward.

Anyway, I thought I should share it with you. It's much nicer than I'd like to be, but that's sometimes necessary to keep people's attention - the sugar and sh*t thing. Here it is:

Hi Carrah,

Thank you for your actions regarding this incident. I am encouraged by the prompt, specific response. I would honestly hate to stop shopping at Petco, as I appreciate Petco's commitment to supporting local pet adoption agencies, as well as your wide selection of products.

This is not the first time I've been upset by your fish department, though. Luckily, this was largely about what customers at that location are being told, whereas the last incident was more about the volume of dead and dying fish (different location), no doubt making me more sensitive this time.

I did post the incident on line and would like to share with you some of the comments I recieved in turn:
"DISGUSTING!!!! The petco near me is really bad too. It's like some of the bettas just get forgotten about. I've seen the skinniest bettas ever there." - PA
"I've seen tank there with nearly 70% ich coverage on EVERY fish. Others with 4 dead fish per tank. I stopped going there LONG ago. " - no location info
"Petco is an altogether different place. It's like a fish torture chamber from the bowels of hell. The staff know NOTHING about fishkeeping. The tanks are always absolutely filthy and caked with algae. Dead fish in almost every tank every time. Injured and sick fish, diseases...aggressive fish in with nonaggressive fish. It really is terrible. I almost started a saltwater tank because of these three stripe damselfish they had in a tank...they were such beautiful little fish, but they were in the filthiest water I've ever seen, I don't know how they were still alive...and there was another fish in the tank (can't remember what it was, not familiar with too many saltwater species) that they shouldn't have been in with...this fish was pounding the living crap out of them every chance it got. The poor things had chunks missing out of them....they were clearly suffering badly. I normally keep my mouth shut and don't try to stir up trouble but I went to the lady who was in the fish section and ripped her a new one. Her response? "Oh yeah, those ones fight in that tank." Then she turned back around and continued stocking the shelves." - Asheville, NC

"My local PetCo is awful... two or three dead fish in almost every tank. Seems to be typical for the chain. It's a shame they're so incompetent; they actually have a wide selection. Still, I'll never shop there again." - no location provided
Carrah, I'm sure you realize that fishkeeping is a big hobby. Petco is clearly not taking full advantage of the opportunity in this segment of the store, literally turning away the very customers that are likely to spend the most there. I hope you'll pass this back up the chain of command. More concern in this area could translate into a larger customer base, stronger sales, and a lower loss rate. All good for Petco.

Thank you for taking the time to respond to my concern. I hope Petco chooses to focus on this area for improvement in the near future.

Regards,
Sue

----- Original Message -----
From: customerrelations@help.petco.com
To: plantnut1@comcast.net
Sent: Monday, September 14, 2009 2:44:55 PM GMT -05:00 US/Canada Eastern
Subject: Your PETCO Inquiry # 1489501

Letters Dear Ms. Kisiel,

Thank you for contacting PETCO regarding your concern with our store at 1694 BOSTON ROAD. We are sorry to hear about your recent experience.

It is our goal to provide fundamental pet-related information to every associate regardless of the title they hold or what they do in our store. All our associates are encouraged to enhance their knowledge of animal care by reading numerous books and magazines they have access to as PETCO associates. We encourage participation in seminars and additional training to fuel their passion and expertise on pets and their care. All of our associates go through an intensive training program during their initial 90 days of employment with PETCO, regardless of the professional experience an associate may have when they join our team.
I have shared your concern with the General Manager of this location and can assure you that they will be addressed with the complaint you raised.
Please know that we care about our customers and what they think of us. By letting us know when we fall short of your expectations, we have the opportunity to address your concerns and to be better prepared to meet your expectations in the future. If we can be of any further assistance, please feel free to reply to this email or call PETCO Customer Relations directly at 1-888-824-PALS (7257). Thank you again for contacting PETCO.

Sincerely,

Carrah R.
Customer Relations Coordinator

At PETCO, Animals Always Come First... Our People Make it Happen!



I doubt this will do any good, but if enough people complain........

Thanks for all your support!

Sue
SueK is offline   Reply With Quote
Old 09-16-2009, 11:31 AM   #20
 
Calmwaters's Avatar
 
Look at it this way at least you got a response and at least you tried to make a difference.
Calmwaters is offline   Reply With Quote
Reply

Similar Threads
Thread Thread Starter Forum Replies Last Post
petco vs lfs Jmoney Beginner Freshwater Aquarium 21 09-02-2007 05:02 PM


Thread Tools Search this Thread
Search this Thread:

Advanced Search



All times are GMT -5. The time now is 05:27 AM.