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should i warn them about what they're getting into?

This is a discussion on should i warn them about what they're getting into? within the Freshwater and Tropical Fish forums, part of the Freshwater Fish and Aquariums category; --> I say keep doing what you're doing. There are not to many honest people in the world today and it's quite sad. If you ...

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should i warn them about what they're getting into?
Old 11-05-2008, 09:00 AM   #11
 
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I say keep doing what you're doing. There are not to many honest people in the world today and it's quite sad. If you lose your job over it, fine. You will know that you delivered the best customer service possible. And you can always find another job. :) And I know it's hard. I make under 900 dollars a month and live on my own. But, where there's a will there's a way. :)
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Old 11-08-2008, 03:48 PM   #12
 
As most people have said here. I really, really appreciate it when people in fish stores are genuinely interested to help me out. I still don't know EVERYTHING about every fish out there. Just, don't be rude. I went into the pet quarters near me, and started asking questions about cichlids (I know about cichlids in general, just not all the specific kinds they had). The lady there started being extremely rude to me. Every response to my questions was met with small, snippity remarks, ie. "AGGRESSIVE." when I asked about how a fish's behavior was. She just seemed very irritated and impatient, and turned me off. I left with a couple fish (upon which she yelled "YOU CAN'T PUT THOSE IN THE SAME TANK!!" or something... yes, I know, they're going in different tanks, calm down)... and I haven't gone back there again...

I know, pet quarters/chain stores sucks, but there honestly isn't any other store I know of around here, so I'm stuck with those (I have to drive out of state to go to them also).
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Old 11-08-2008, 04:16 PM   #13
 
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As most people have said here. I really, really appreciate it when people in fish stores are genuinely interested to help me out. I still don't know EVERYTHING about every fish out there. Just, don't be rude. I went into the pet quarters near me, and started asking questions about cichlids (I know about cichlids in general, just not all the specific kinds they had). The lady there started being extremely rude to me. Every response to my questions was met with small, snippity remarks, ie. "AGGRESSIVE." when I asked about how a fish's behavior was. She just seemed very irritated and impatient, and turned me off. I left with a couple fish (upon which she yelled "YOU CAN'T PUT THOSE IN THE SAME TANK!!" or something... yes, I know, they're going in different tanks, calm down)... and I haven't gone back there again...

I know, pet quarters/chain stores sucks, but there honestly isn't any other store I know of around here, so I'm stuck with those (I have to drive out of state to go to them also).

That's terrible Charlie, that anyone would treat a customer that way. As soon as a store or employee starts treating anyone horribly for any reason, it's time for them to find a less stressful job.
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Old 11-08-2008, 07:39 PM   #14
 
Yes, people at petstores can be very rude.I went into a Feeders Supply about 7 or 8 months ago and looked at the bettas. There was one lying on his side, floating at the top of his cup. I told the lady there thhat the fish looked sick. She picked up the cup and shook it, which caused the fish to move around, and then she said "oh, theres nothing wrong with him! " I haven't been back there since.
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Old 11-08-2008, 07:48 PM   #15
 
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Yes, people at petstores can be very rude.I went into a Feeders Supply about 7 or 8 months ago and looked at the bettas. There was one lying on his side, floating at the top of his cup. I told the lady there thhat the fish looked sick. She picked up the cup and shook it, which caused the fish to move around, and then she said "oh, theres nothing wrong with him! " I haven't been back there since.

That's really pathetic.
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Old 11-09-2008, 08:44 AM   #16
 
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I would say keep up the great work! Here in Taiwan, whether its local fish stores or chain suppliers in large malls, the fish are unhealthy, sick, and even dead and floating around the tanks... and the staff are always rude. They shout, they push, and it is almost a tradition to sell things that the customer doesnt need. That is why I never bother talking to the Store Staff here, that and quite a few of them have low personal hygene. =(

I do all my research online before I go to the fish store, so that I know what I'm looking for and what I need.
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Old 11-10-2008, 12:12 PM   #17
 
The sad thing is that this is how a lot of chain stores are, If you ask me if you let an employee know that there is a problem that needs to be dealt with if thier responce is anything but thank you they don't deserve your buisness.
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Old 11-12-2008, 09:58 PM   #18
 
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i appreciate your input guys. i felt like i was doing right but i wanted a little assurance. i have customers that come into or call the store asking specifically for me because they know i won't b.s. them. i think some of them may have been singing my praises to my manager because she pretty much lets me have the aquatics department to myself and do what i need to do.

oh, and as a side note, we take any ill-looking betta off of the shelf and put it in our aquatics workstation to be monitored/medicated/etc.
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Old 11-12-2008, 10:57 PM   #19
 
There are certain people I ask for at my Petsmart when I have questions.When you build up a good reputation, people will ask for you.
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Old 11-13-2008, 10:52 AM   #20
 
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All I can say on this issue is that for the most part any experienced fish keeper will appreciate the person who led them down the right path when 1st starting out with their hobby. I went to one local store and spent close to $1800.00 on my initial set up. I was happy until I bought 5 Angels from them and they all died but one within 48hrs. I went back to complain and the store blamed me, and refused to even give me a better deal on new fish. In the end my water was fine and all my other fish previously in the aquarium were perfectly fine; they just had a bad batch of fish. For $30.00 of fish they lost a great customer and when I let it be known how much I spent in a matter of a month they changed their attitude damn quick and tried to offer me free fish food and a really good % of new fish. Too little too late; I thanked the gentlemen at the counter refused their gifts & now go to another shop near my house even though itís about 15-25% more expensive. If you're wondering why I refused it's because you should treat all customers with respect even if it's a one timer buying a single neon, the fact that I had to tell them how much I spent already in order to get respect is deplorable.

My point to this is youíre doing a great job, it takes allot of work to keep customers and next to nothing to loose them. Let your co-workers do as they please in the end someone like myself is going to come back completely peeved off and you can sit back smile and watch the show.


All the best

Karl
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