After 10 years, getting back into the hobby & I need help

Little-Fizz

Umm lol to be honest I figured it was just the way it is Unless it says like no refunds or final sale, you can probably return it. If there was a problem with the filter I bought and I had opened it or not I'm going to get my money back, or store credit at least.

I couldn't tell you if its a national law or provincial.

Flashygrrl

What the heck do you do if the item is in a sealed box and needs water to run? I can just imagine some dude going down the line of filters, taking them outta their box, plugging them in "Nope, that one doesn't work". "Nope that one either". Might make the merchants change their policy REAL quick.

gunmetal

being a canadian, i'm pretty sure ANY reputable LFS store will typically allow you to return a filter if it is not suitable to your specific wants/needs. its a "better business" issue. ALTHOUGH, when making this type of purchase in the future, you should make a list of concerns before going to the LFS and mention them ALL then ask for a reccomendation. if the product then doesn't meet your needs you have a viable argument for return. always make sure you're armed with the right ammo.

okiemavis

I agree, my LFS will take things back and it doesn't cost them a thing- they just tell the supplier that it was defective when it arrived.

Also, you could call Whisper directly. It shouldn't be that noisy. And it still should be under warranty.

luisev

Thanks again everyone... I went to my LFS and after speaking with the manager he took the Whisper back. I picked up an Aquaclear 50. Boy... what a difference. It's hands down more silent than the Whisper and I like the fact that I'm not tied down to filter pads. Many thanks for the info...

Little-Fizz

Yeeeahhh power to the people :D

Glad to hear you got a new filter.