
I have a hard time acclimating new guppies into my aquarium even though I've tried my best as to do a VERY SLOW acclimation process. However, the fatality rates of new guppies in my aquariums have been at least 60%

The first three guppies(1 male 2 female) i got from this store (Aquarium World Houston) 30 mins away from home, two died within 3 days, the next died within a week and a half so I thought it could have been the long drive.
3 days later
The next male guppy i got from a petsmart 10 mins away from home, survived!!!!!!!
3 days later
The next female guppy i got from a petsmart 20 mins away from home also survived, got pregnant and breed!!!!! (1 fry survived, most were eaten, the fry is a female and starting to show color)
3 days later
I got back some confidence in keeping guppies then I went to the Petsmart 20 mins away from home and bought a male cobra guppy and one female guppy, so up until now I will have a total of 2 male guppies and 3 female guppies (including the 2 weeks old fry).......however, the new female guppy disappeared over the night, I think she was quite weak when I brought her home so the others decided to eat her, the male died the next day ( I observed it has split tail)!!!!
My tank has been established well, my otos, platies and swordtail are always happy. However, I don't know how is it so hard for me to introduce new guppies into my tank.
My acclimation technique is as follow:
- Float the bag in the tank for 10 mins
- EVERY 5 mins I drip 40 ml of tank water into the bag, which is like 2 and a half table spoons (using a measuring cup

).
I do that until the bag is overflowing with my tank water, then I let the fishes swim out of the bag themselves.
All my fishes have been done that way (except for the otos cats since I was just an ignorant back then). All have survived and are happy...
So I went into check my water chemistry to see if it's the reason why new guppies tend to die in my tank
My tank currently is sitting at:
12 Gallon tank Fluval Edge: 6 big plants, 2 otos, 2 platy, 1 swordtail, 3 guppies
Ammonia: 0
Nitrite: 0
Nitrate: 3
pH: 7.8
Alkalinity: 150
Hardness: 50

so it turns out that my home tap water is a little weird, it has high pH but soft water. The reason is because we have an in-home system-wide water filter that also soften our water. Do you think the soft water is the problem ?? I know that guppies like the pH a little high. Should I fix anything? or do I have to keep introducing new guppies and cross my finger that they will survive....
On a good note, those guppies that survived (including the fry) actually do very well now. The fry was very timid at first since its tank mates always try to harass and eat her.

after 2 weeks though, they finally accepted her and she's swimming in group with the 2 guppies.
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A different question, last month I read an article on Platy fish care and learned that they do best in group of 3, I went to petsmart and try to find one more platy for my 2 platies at home, the associate told me that they don't have any more platy but I can just have the swordtail as the platies tank mate. They are closely related and will be happy together. It DIDN'T TURN OUT THAT WAY. My platies spend most of their time together at mid to top while the swordtail are always foraging and exploring between the plants at the bottom and it's been like that for a month. I'm feeling worried about the swordtail. I also read that swordtail needs a group of 3 or more to be happy. Do you think I should add 2 more swordtail to the tank? also 1 more platy to for the twos. ???