08-22-2009, 08:19 AM
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Twistersmom is right about doing a partial water change before adding more meds. Can you post a pic of your sick fish? That would be the best way for anyone to try and id what illness your fish have.
IF your fish has ich, you'll want to raise the temp in the tank but you should first research online if your fish can handle a higher temperature. Plus, some fish have a hard time w/ ich medication, and I don't know if your snails can handle it (I've never had snails and I don't know anything about them). Someone stated above that the medication may not be good for snails, research that before medicating. HOWEVER if its not ich and it's a fungus, making the water temperature warmer would be a very bad thing for a fungus. That's why its important to try and id the disease properly before medicating whenever possible.
Last thing, and this is just my personal advice. There are only 2 fish stores around me that I would ever take advice from and they are not the two "larger chain stores". Just because the person at the petstore said the city water is a good ph for cichlids, it would be a wise idea for you to test it yourself. I'm not saying that the PH is the cause of your fish being sick, but early on in a newer tank, water parameters can fluctuate overnight. Many fish stores offer free water testing, so if possible take advantage of that service.