Originally Posted by bearwithfish
wow 7 weeks??? did you pay a deposit or pay for the whole thing? in your shoes i would be getting ready to ask for the money back and threaten to brin your business elsewhere... thats just me but then again i am all about A) instint gratification and B) getting my moneys worth when i spend it ....
I thought about it but unfortunately they are the only store here which is why I had half the equipment shipped from the states
crazy shipping but it was the "cheapest" way to go because they were just to expensive.
I just got off the phone with them. Luckily I managed to get someone higher up and got a deal. They said that the city 3 hours from us where their headquarters are, somehow "dropped" that part of my order and didn't ship the sump down, so now they are giving me the option either between the smaller sump or the one bigger model.
As it turns out the model below the one I ordered is to small for the skimmer and the model above is to expensive. I nicely but clearly explained I have already waited over 7 weeks for this equipment and I did not want to wait another who knows how long for the sump to come in.
They agreed to let me have the larger model for the same price(which is good because it was already paid for!). The good news with this is that the tank, stand and refractometer have arrived(can't remember what else I had ordered), so all I have to do now, is find a vehicle large enough to pick this up in.
Hopefully pictures to come to soon.