01-04-2011, 03:12 PM
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To be completely honest we have been overwhelmed the last several months due to a drastic increase is sales. The increase is mostly due to the praises left on forums like this one which is much appreciated. Our customer service has taken a hit because of this I apologize. December was an especially bad month because of the severe winter weather across the country causing many shipping delays not to mention the postal holidays as well.
We are working to get all orders shipped and should be caught up by next week. We are also in the process of moving to a bigger facility where we will be getting help allowing us to focus more on customer communication which has been slow as of late.
As far as labeled plants. We label all plants unless order is small and plants are unmistakable. Granted we do miss a bag here and there but for the most part everything is labeled.
Thank you for the continued support
Dan and Mary