Originally Posted by Mean Harri
Now you can be sure to thoroughly inform your customers, up-sell them on product, make top salesman of the year and become manager.
First of all, I began working at a pet store because I love animals, and passionately want them to find good homes. I could NEVER make 'top-salesman', because unfortunately for my store I tell customers the blunt truth, and I have refused sale to irresponsible customers so many times that I'm surprised I haven't been fired. I tell customers exactly what they need to make their pet happy and healthy, and nothing more. And almost every day I have to explain to customers that just because we advertise something (in an attempt to up-sell, like aquarium salt for fresh water tanks) that doesn't mean they absolutely need it. ^^
In fact, I love to tell customers how they can do things for free; making free hamster/small animal toys, making their own hammocks... My customers come back to me because they know I DON'T up-sell. I hate it when people try that on me, so why would I do it to someone else?
I'm not sure if your comment was meant to be witty or mean, but I wanted to work with animals, not become a salesman. And I get plenty of frak from my managers for being unable to 'sell' anything. I'm there to take care of the animals and help customers better take care of their animals... I care so little about humans, I couldn't care less about THEIR needs. It's all about the animals in my care.
I don't know if you were trying to be offensive or not, but regardless your comment came off that way. Perhaps it was your mention of up-selling that offended me; I hate it with a passion when salesmen try and up-sell to me, so I would never want to become that way. :/