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Top things someone in Pet store Retail should know?

This is a discussion on Top things someone in Pet store Retail should know? within the Beginner Freshwater Aquarium forums, part of the Freshwater Fish and Aquariums category; --> Would like to see computer station in wet pet dept. so that customer's who fail to do any research, can do so BEFORE they ...

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Top things someone in Pet store Retail should know?
Old 09-30-2011, 09:07 AM   #11
 
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Would like to see computer station in wet pet dept. so that customer's who fail to do any research, can do so BEFORE they purchase fish.
This way,, there is little excuse for not understanding the needs of a particular species.
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Old 09-30-2011, 09:23 AM   #12
 
by the way. thank you for asking. it is really nice to know someone out there wants to get the information right, not just make a sale. it renews my faith in humanity :)
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Old 10-01-2011, 11:21 AM   #13
 
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I was browsing through the 2007 issues of TFH only yesterday in the library, and came across a 2-part article by Mike Hellwig [hope I got his name correct] that is pertinent to this discussion.

Probably the first and most important issues is, research. Read before you buy. Join a forum or a local club, ask questions, learn about fish...then decide on the aquarium and fish.

I have been keeping fish for 20+ years, and i still learn things on this forum all the time. We never stop learning. But many people (as Mr. Hellwig wrote) will quickly throw down $25 for a fish they know nothing about, but will not part with $25 to buy a book to read what it needs to be healthy.
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Old 10-01-2011, 01:55 PM   #14
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Originally Posted by OddballFishCoveter View Post
The small cups bettas are housed in during their time in the store is most certainly not a permanent home, and that advertised betta tanks under 1.5 gallons are not sufficient to keep them healthy or happy, or any tanks under 1.5 gallons for that matter. Also, bettas should only be fed around 3-5 pellets or flakes (depending on size) a day, not 8 or more as some betta-specific fish foods instruct.

Be sure to know that the common misconception of bettas living in mud puddles is a lie. Bettas live in huge shallow rice paddies and man-made canals.
I am glad you brought that up because this is one of the things that bothers me the most when I go into a pet store is the rows of cups of bettas and those little [I do not know exactly how much water they hold but I am guessing at the most half a quart] right beside them as betta homes! They are a tropical fish [not coldwater] that needs to be in an appropriate sized CYCLED tank [I have nothing less than a ten gallon] at the correct water temperature and parameters. It is cruel and inhumane.

I was at Petco one day and the employee was telling a customer that it was alright to put some of the mixed African cichlids that they always have a tank of into a five gallon tank with guppies or platys. I was flabbergasted at such ridiculous advice.

LFS will in the end get more sales and loyalty from a customer who is a newbie when they properly make suggestions and advice. A customer that is properly informed and given reasonable expectations is more likely to stick with the aquarium hobby than a customer that gets frustrated because the hundred dollars in fish that they put into a tank that has not been properly set up died the next day. Education, I believe, will end up making a LFS more loyal customers who in the end will purchase more products than an uneducated frustrated one. Plus, just explaining the cruelty of treating any living being in improper conditions or communities tends to guilt the customer into doing the right thing, at least I would hope.
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Old 10-02-2011, 07:34 PM   #15
 
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common plecos get huge. not for most tanks.
I order the fish and decide where they go in the store I work at. I carry bushynose plecos by the dozen and keep them in the 'first' tanks people usually walk by. They look enough like commons most people point and say 'I need one of those'. I keep the commons in the aggressive section, on the bottom, should anyone ask specifically for those. I also keep 6"+ commons next to them so I can point out how big they get.

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Originally Posted by zof View Post
Goldfish don't belong in bowls, and every customer should have a decent liquid test kit and know how cycling works and which fish are suitable for a fish in cycle. Also its important to know each fishes full growth size so you don't end up with big fish in a small tank syndrome.
Quote:
Originally Posted by Tiw View Post
LFS will in the end get more sales and loyalty from a customer who is a newbie when they properly make suggestions and advice. A customer that is properly informed and given reasonable expectations is more likely to stick with the aquarium hobby than a customer that gets frustrated because the hundred dollars in fish that they put into a tank that has not been properly set up died the next day. Education, I believe, will end up making a LFS more loyal customers who in the end will purchase more products than an uneducated frustrated one. Plus, just explaining the cruelty of treating any living being in improper conditions or communities tends to guilt the customer into doing the right thing, at least I would hope.
And..the problem with this is, most people don't listen. I could jump up and down and yell until I get blue in the face and a good 80% of people are going to do what they are going to do. I have print outs now about cycling that I usually send home with people, but in the end..so many people roll their eyes at me it gets disheartening. I've been at this three years now and it's always the same..I've tried many methods of getting information across and people cannot be bothered to learn more. So much blamed is placed on LFS employees that is not warranted.
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Old 10-02-2011, 08:34 PM   #16
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The key is you warned them, they might come back after they have issues knowing they should have listened, theres nothing better then a well informed LFS employee. Some people will just do what ever they want and never listen, its the ones that will listen that are the targets.
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Old 10-03-2011, 06:03 AM   #17
 
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Originally Posted by Chevelle View Post
I order the fish and decide where they go in the store I work at. I carry bushynose plecos by the dozen and keep them in the 'first' tanks people usually walk by. They look enough like commons most people point and say 'I need one of those'. I keep the commons in the aggressive section, on the bottom, should anyone ask specifically for those. I also keep 6"+ commons next to them so I can point out how big they get.





And..the problem with this is, most people don't listen. I could jump up and down and yell until I get blue in the face and a good 80% of people are going to do what they are going to do. I have print outs now about cycling that I usually send home with people, but in the end..so many people roll their eyes at me it gets disheartening. I've been at this three years now and it's always the same..I've tried many methods of getting information across and people cannot be bothered to learn more. So much blamed is placed on LFS employees that is not warranted.
Is why I would like to see computer(s) available so that folks could look up the fish on computer and form their decisions based on proponderence of available information.
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