SweetAquatics?
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SweetAquatics?

This is a discussion on SweetAquatics? within the Beginner Freshwater Aquarium forums, part of the Freshwater Fish and Aquariums category; --> Anyone have any idea how long it takes for SweetAquatics to respond to your e-mails? I don't want to keep bothering them but no ...

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Old 11-27-2010, 04:52 AM   #1
 
Inga's Avatar
 
SweetAquatics?

Anyone have any idea how long it takes for SweetAquatics to respond to your e-mails? I don't want to keep bothering them but no response, I wasn't sure if it meant they didn't get my e-mail for some reason. I had questions I needed answered before ordering from them. Also, for any of you that order from them and live in a colder area, have you had problems with the plants living through the shipping?

Anyhow, just wondering what I should expect from them. Thanks for your responses.
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Old 11-27-2010, 06:25 AM   #2
 
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Hi Inga,

I had the same issue with them. I had some questions that I e-mailed (no phone number on their website). Specifically, I needed to know about approx. shipment date. I ordered plants expecting them to be delivered on the 18th or 19th and they showed up the day before Thanksgiving. Gah!! Timing killed me as I had too much to do getting ready to host 12 for dinner.

The only time I heard anything was when they had a question about the order I placed. Mary Sweet was the one who sent me any correspondance at all. Maybe you should find their phone number online and see if they answer the phone?

Good luck,
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Old 11-27-2010, 01:06 PM   #3
zof
 
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They have always been pretty good about answering my emails (usually with-in 24-48 hours) they might just be very busy with family stuff right now, as I'm kind of sure this is just sort of a side business for them. The only problem I've ever had was it took them a few weeks longer then I wanted for my order to be shipped.
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Old 11-27-2010, 03:39 PM   #4
 
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Yeah a phone number would have been nice. I could have asked my few questions and placed my order. Maybe I will look elsewhere. I just thought I had heard some good things about them. Thanks so much for your responses.
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Old 11-27-2010, 06:41 PM   #5
 
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hey, I also just received my order this past wednesday...I ordered on 11/9... I was expecting them sooner.....my first order came the same week......since I decided it would be a good idea to be wicked sick as of Tuesday......(pneumonia)........it wasnt first on my mind......when they arrived we put them in a holding tank...to sit ...with Hubbys help THANK GOD .....got planted today,,,,several of the plants rotted I guess the water got too cold....From what I recall they ship on Mondays and Tuesdays.........Did you ever solve yor snail epidemi???c........I see some damage ......pooh!
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Old 11-28-2010, 11:55 AM   #6
 
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They do tend to get busy, but it's a family owned business...
Also they run out of plants sometimes, and it gets delayed a week.


Overall, IMO, it's worth an extra week or two to get the plants 50-80% cheaper than anywhere else.

Don't worry about the cold. They're in Ohio- they know what they're doing. If something melts or dies before you get it, just send them a picture and they will add it onto your next order for free.

What email address are you using?
I typically use their @fuse.net email rather than the form.
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Old 11-29-2010, 12:57 AM   #7
 
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www.aquariumplants.com is the place I use. Shipping is a bit more but plants arrive on time,and are of excellent quality.
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Old 11-29-2010, 09:21 AM   #8
 
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Quote:
Originally Posted by 1077 View Post
www.aquariumplants.com is the place I use. Shipping is a bit more but plants arrive on time,and are of excellent quality.
+1. This is also my go-to site for plant orders. I don't mind paying the extra fews bucks in order to ensure top quailty. I've only had one problem on one order (wrong plant sent) and they fixed the problem promptly.
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Old 11-29-2010, 12:32 PM   #9
 
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I exclusively buy all my plants there simply because of trusted & good quality I revive from them.
I know Mary does her best to answer Emails, but also know that emails over weekends/ holiday season sometimes take a few days, I imagine they may have had a few days off for Thanksgiving as most of us.

As for the Temperature / shipping matter when in doubt they do add heat packs and I have ordered large shipment of plants (some fragile one's in the mix) last Nov from OH to TN and I had no issue they where packed real well. However I'd also not suggest to not check your mailbox until late at night and have them sit outside for a day during these cooler days now.
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Old 11-29-2010, 01:32 PM   #10
 
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Quote:
Originally Posted by Angel079 View Post
I exclusively buy all my plants there simply because of trusted & good quality I revive from them.
I know Mary does her best to answer Emails, but also know that emails over weekends/ holiday season sometimes take a few days, I imagine they may have had a few days off for Thanksgiving as most of us.

As for the Temperature / shipping matter when in doubt they do add heat packs and I have ordered large shipment of plants (some fragile one's in the mix) last Nov from OH to TN and I had no issue they where packed real well. However I'd also not suggest to not check your mailbox until late at night and have them sit outside for a day during these cooler days now.
Hey Angel..... long time no hear from. I hope you're doing well.

As for Mary answering e-mails, I should clarify that she was sending me e-mails about replacement plants for items that were not in stock. On those e-mails I kept asking her for approx. ship date or week because of the holidays coming up and I needed to be sure we were going to be here etc....

Having said that, the plants showed up in good condition and I don't have a problem with the outfit per se.., just sharing my experience with Inga so she knows she's not alone.
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