02-12-2014, 10:32 AM
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When I worked for a wholesaler, part of my responsibility was to deliver fish and hardlines to the pet shops in our area. There were family run businesses and chainstore establishments. Generally speaking places like Petsmart, Doktor Pet, and the like, tended to specialize in birds, cats, dogs, etc... and had fish as, secondarily. The people that worked there tended to have minimal fish keeping experience. Conversely, the family run businesses tended to be true hobbyists, with much more experience with fish. The tanks looked cleaner and healthier, and their advice was more sound and had more depth.