08-27-2012, 02:21 AM
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And I think LFSs are hesitant to refuse for fear of how much undeserved damage can be done to them via internet ratings and such.
I'll comment on this too: yes that's precisely where it can be taken to ridiculous extremes. At each end somebody is leaving themselves open to be exploited - if there is absolutely no returns, never ever, that means unscrupulous sales people can sweet talk people into sales that are not in the best interests of the customer or the fish, with no immediate consequences (I suppose later, as the negative reviews start piling in, they WILL at some point be faced with the consequences...). If every return must be accepted by the LFS, it leads to lazy irresponsible behaviour of customers who can essentially dump the entire blame on the LFS when things don't work out.
I think this, like most other things in life, is not black-and-white and in an ideal world, everybody would look at every situation on a case-by-case basis, where an open dialogue between aquarist and fish dealer exists, and people can try to be reasonable to one another... But then again, I'm talking about things here that can create world peace, and so maybe this is an unreasonable pipedream.