08-23-2012, 12:36 PM
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Thanks Olympia for setting us back on track, I missed the initial issue.
As you (Katibre) work in a fish store, I will offer a warning on so-called clarifiers. These are mainly chemicals that bind particles so the filter can more easily remove them. But they also bind fish gills, which is highly stressful. I am one who believes that rather than buying some product to mask a problem and perhaps cause other problems doing so, it is better to ascertain the cause and remedy that. The problem will likely only return anyway if the cause is not deal with.
And Olympia has given us the possibles, so now the customer needs to provide the details.