I have just joined this forum as whilst browsing the web researching the Red Sea company I came across a posting from this site appaulding Red Sea and their customer service and felt I had to add a different voice in regards to this company, their product and their performance.
Unfortunately I would suggest this is a one off customer service success story as I have been dealing with this company for 1 month now after my Red Sea Max tank failed twice in 5 months resulting in the total loss of two lots of breeding stock of seahorses, which I raise for conservation and to teach preschoolers and elementary students about the reef, captive breeding and aquaculturing.
So far the company has done very little to resolve the issue. They did offer to replace all the electricals but as I could not guarantee to not have another failure and they were unable to give me any direction as to what was wrong with the tank exactly, I could not in all honesty put myself through another loss of stock hence, I declined this offer. They spoke for a short period of time about reimbursing me for the stock (approx $1,000) but that seems to have fallen by the wayside and after speaking with someone in the comany to have them take the tank away at their cost, I have just been hit with a bill for $773.00 from FedEx for shipping the tank back to Red Sea. So I now find myself in the enviable position of having spent $900+ on the tank and stand, $1000+ on stock and $773 on shipping it back to them and now I have no tank, no stock and my ownership of the tank being less than 12 months.
Hence, DO NOT BUY RED SEA. The tanks are unreliable, the company's customer service and QA is totally non existent and it would appear that whilst they talk a good game on the phone they really DO NOT stand by their product as suggested.
Today Red Sea will receive another scathing note from myself asking for an explanation as to this latest debarcle in what is becoming an increasingly aggrivating situation.