I just wanted to take a moment to comment on how impressed I am so far with the support for the Red Sea Max I purchased recently.
When I realized I needed a part from them I feared the worst. Trying to deal with the aquarium equipment companies I have in the past has been a very frustrating experience; websites offered little help and were apparently designed to impede contact from customers as opposed to facilitate it. Once I did unearth contact information I'd wait on hold for long periods of time only to be told to expect a call back which I'd wait hours for. When I finally did get to speak with somebody, they often treated me as if I was bothering them.
Anyhow, Red Sea created an entire web site devoted to supporting a single product. They included a detailed spec page, a gallery of images of most if not all of the components, a helpful FAQ, and the user manual - in seven different languages. Both telephone and email support were readily available, and they actually prominently encouraged visitors to contact them. I emailed them last night and the part I need is on its way.
That's how to do business.
No, I did not receive anything from them to write this nor did I receive a discount :P My experience with them has just been so markedly different from what I've experienced in the past that I thought it worth sharing.