Bad Experience with Diatom Filter by Vortex - Page 2
Tropical Fish

Tropical Fish Keeping - Aquarium fish care and resources » TFK Resources » Aquarium Products Reviews » Bad Experience with Diatom Filter by Vortex

Bad Experience with Diatom Filter by Vortex

This is a discussion on Bad Experience with Diatom Filter by Vortex within the Aquarium Products Reviews forums, part of the TFK Resources category; --> $100, I have given a company the riot act and even reported one business for $14.99 because if poor customer service and refual to ...

Reply
LinkBack Thread Tools vBmenu Seperating Image Search this Thread vBmenu Seperating Image
Bad Experience with Diatom Filter by Vortex
Old 04-23-2008, 10:07 AM   #11
 
fish_4_all's Avatar
 
$100, I have given a company the riot act and even reported one business for $14.99 because if poor customer service and refual to honer their own warranty. It doesn't matter if it is $1 or $10K. Too many companies don't care anymore and figure if they just make you mad enough you will go away.
fish_4_all is offline   Reply With Quote
Old 04-23-2008, 01:39 PM   #12
 
More applause from the cheap seats.
herefishy is offline   Reply With Quote
Old 04-23-2008, 04:41 PM   #13
 
Flashygrrl's Avatar
 
Three cheers from the peanut gallery!!!
Flashygrrl is offline   Reply With Quote
Old 04-23-2008, 05:59 PM   #14
 
okiemavis's Avatar
 
Interesting fact:

I have received packages from "Pet Fulfillment Center" in PA as well. That's where all my packages I order from That Pet Place comes from. The last one I got from there was actually a replacement Jager heater for one whose thermostat broke while under warranty. I had no problem getting them to replace it. Yeah. Just thought I'd share.
okiemavis is offline   Reply With Quote
Old 04-24-2008, 09:34 AM   #15
 
Quote:
Originally Posted by okiemavis
Interesting fact:

I have received packages from "Pet Fulfillment Center" in PA as well. That's where all my packages I order from That Pet Place comes from. The last one I got from there was actually a replacement Jager heater for one whose thermostat broke while under warranty. I had no problem getting them to replace it. Yeah. Just thought I'd share.
This is good to know. Positive experiences are good. My real beef is still with Vortex. I hope when they get my unit back they look at their factory process and rectivy the issues.
satwood is offline   Reply With Quote
Old 04-29-2008, 05:03 PM   #16
 
AquariumGuys.com bad feedback

Well, just to update this thread some more, I got a message today from Aquariumguys today saying the filter I returned had been modified by me and therefore they will not accept the return. They cited the fact that one of the plastic strainers in the kit was apparently split open and claimed I used a knife to open it. Well, in fact I didn't even bother to mention earlier that the strainers were not glued shut between the two halves and fell apart in my hands. I wondered why they were broken but assumed it was shoddy parts and ignored it. They also don't even know what a correct o-ring should look like, the Vortex factory acknowledged the o-ring was the worng size. And, if they had been in my house when the smoke came out of the motor there would be no doubt it was hosed. These were all the problems I raised with them to begin with!

In any case, they took what could have been a good relationship and burned it. Their approach is to assume the customer is criminal and ignore the possibility that the supplier provided a junk product. I can't imagine a scenario where I want to damage a new product just to battle with them over returning it!

Here is their email to me...

"He didn't include one of the two Eight inch Tubes. The motor does turn over when he said that it wouldn't start. He also claimed that the o-ring didn't fit and it does. Also he used a knife, for reasons I'm not sure, to cut open one of the strainers where the plug is inserted. One of the bags is ripped, and we could have replaced that for him, but not the entire unit. We can send it back to him and he can then go to Vortex.
So again, the returns department is unwilling to give credit on the item.
Let me know how he'd like to proceed. "

How I would like to proceed? Get my money back maybe? Get treated like a customer not a criminal?
satwood is offline   Reply With Quote
Old 04-30-2008, 04:59 PM   #17
 
And now today they inform me that they will not take anything back if it has any damage or defects. Basically, if you buy from AquariumGuys, your are completely at the risk of the manufacturer of the product. There is no recourse from them as they apparently re-sell what they receive back.

This is likely what actually happened in my case but they won't admit it.
satwood is offline   Reply With Quote
Reply

Similar Threads
Thread Thread Starter Forum Replies Last Post
diatom filter? fishcity Freshwater and Tropical Fish 2 12-15-2009 10:33 PM
Diatom Bloom, now what. Bartman Beginner Saltwater Aquariums 21 04-04-2009 03:28 PM
Vortex of Mean: Tigers & Skunks tophat665 Cyprinids and Atherinids 5 12-23-2007 02:08 PM
Where do I Oil My Diatom XL Filter? newguy Freshwater Aquarium Equipment 2 12-24-2006 10:04 PM


Thread Tools Search this Thread
Search this Thread:

Advanced Search



All times are GMT -5. The time now is 08:49 AM.