04-22-2008, 08:04 AM
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Originally Posted by herefishy
I use Vortex diatom filters and have never had the first problem with their customer service department. My XL is over 25 years old now and has had numerous parts replaced. I think that your problem lies with you "online vendor". If you payed wit PayPal, use their resources to resolve the situation. If that doesn't work, I'd plaster the name of the vendor on every forum with less than desirable feedback.
The Marineland 350 has diatomic options. Should run about $90.
Thanks for the info. I had an old Vortex Diatom from years ago also and it was great. This new one, believe me, is not made like the old ones. It is really shoddy workmanship and the pieces I mentioned are clearly defective. Vortex even admitted I had a mess on my hands but would not solve it for me. My issue starts with the fact that the product is bad. The on-line vendor is just another part of the story and if they are not going to make good on the sale I will do just as you suggest and name them here. I've held off to give them the chance. The service department at Vortex will not assist me unless I ship the entire unit back at my expense, as I mentioned above. I spoke to Darrel twice, on Friday and Monday. They might be nice and plenty helpful with the old stuff, but they are not forthcoming with support for their new junk.
I'm glad you mentioned the Marineland 350 because I picked one up last night to try. I ran it all night with the "micron" filter installed and I still have green water this morning. I was expecting it to filter somewhat like the Diatom powder did. Have you had better luck with this? Am I doing something wrong? I'm going to give it 24 hours to see if it does anything. I'm thinking about trying a scheme where I post filter through a fabric screen and diatom powder but I don't know if I'll have enough pressure.
Thanks for your help