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post #11 of 21 Old 02-06-2009, 01:50 PM
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From what is said here it appears to be a blatant money grab. I can't imagine 10 tetra and 1 frog being that expensive, overnight shipping probably was. Keeping the shipping money protects the profits. With such a poorly handled order, missing fish, dead fish, missing frog, they should likely eat it and send you replacements, or refund your money completely. Only refunding the price of the missing/dead animals but keeping the shipping money is bad business. Well, bad business if you care about your customers ever coming back.

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post #12 of 21 Old 02-06-2009, 03:01 PM
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this is just another reason i support my local fish store (which isnt a chain store)

face to face interaction, YOU pick the fish and see its health prior to buying, and it helps keep actual good fish stores in business because competition from chains stores is rough.
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post #13 of 21 Old 02-06-2009, 08:20 PM
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Its funny how its like: "Threats are juvenile. Have a good day." And shipping dead fish is just terrible. Also, whats the BBB?

Everything happens for a reason, but the reason isn't always good.
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post #14 of 21 Old 02-06-2009, 08:26 PM
Better Business Bureau.
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post #15 of 21 Old 02-17-2009, 09:17 AM
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Please keep us posted on this. I am very interested to see what happens of this.
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post #16 of 21 Old 02-17-2009, 03:22 PM
Me too.
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post #17 of 21 Old 02-18-2009, 01:38 AM
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Carpe diem. Buyer beware.

Whenever ordering any live thing, be it plant or animal, over the internet or mail order, one should expect deaths and even mistakes. Nature of the beast.

Even on sites such as Ebay, the shipping costs are rarely, if ever, refunded. You could have insured the shipment which would have made the carrier responsible.

Another good reason to find a reputable LFS......


jp
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post #18 of 21 Old 02-13-2010, 01:25 AM
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Exclamation aquariumfish.net order date 02/07/2010

Hello Everyone!

I just wanted to report on my order and experience from last week.


So first off I just wanted to start with the customer service, It was amazing!! The guy (Freddy I believe) who I received service from, not only knew what he was talking about he was actually helpful!!

He lined up my order, hand picked the "A+" fish I was looking for, he checked the weather and best time to ship. (We ran into the problem with low overnight temps, they were in the low 40's)


I even received 2 follow up phone calls AFTER I paid for it:
One for a rare fish I was looking for (Aripiama Gigas),
The second just to make sure I was happy with all my fish.


As for the other persons experience, I can only say two things really: I Know the staff has changed since the original posts order date. Everyone I spoke with was courteous, knowledgeable, way above par for the course, (lets face it most pet store employees are dim at best lol) and secondly that guy (original post) bought like 40 bucks in fish, or should I say frogs, (sorry to hear his bad luck and dead fish)

I bought almost $400 in very rare and fragile fish and inverts, not only did I receive a free $30 Yabi, but it was 5'' long and I paid for a 2'' one, all of them arrived ALIVE, healthy and calm (50ish fish and 30 inverts)

The best part was I ordered a pair of Malawi's and when I opened the box and looked in the bag there were 40-50 babies alive and well!!!!!! So their about $6 each, even that size( soo thats $240-$300 in free fish)

Again Im sorry to hear that guys ordeal but I would recommend this site to anyone, Just don't be rude to them (ask for Freddy in internet sales) and realize your sending tropical fish 1000's of miles overnight and sometimes stuff happens along the way(rough handlers).

Again 110% satisfied and will continue to do business with them and would recommend them to anyone.


Dr Fish
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post #19 of 21 Old 02-13-2010, 03:35 AM
Quote:
Originally Posted by DrFish View Post
Hello Everyone!

I just wanted to report on my order and experience from last week.


So first off I just wanted to start with the customer service, It was amazing!! The guy (Freddy I believe) who I received service from, not only knew what he was talking about he was actually helpful!!

He lined up my order, hand picked the "A+" fish I was looking for, he checked the weather and best time to ship. (We ran into the problem with low overnight temps, they were in the low 40's)


I even received 2 follow up phone calls AFTER I paid for it:
One for a rare fish I was looking for (Aripiama Gigas),
The second just to make sure I was happy with all my fish.


As for the other persons experience, I can only say two things really: I Know the staff has changed since the original posts order date. Everyone I spoke with was courteous, knowledgeable, way above par for the course, (lets face it most pet store employees are dim at best lol) and secondly that guy (original post) bought like 40 bucks in fish, or should I say frogs, (sorry to hear his bad luck and dead fish)

I bought almost $400 in very rare and fragile fish and inverts, not only did I receive a free $30 Yabi, but it was 5'' long and I paid for a 2'' one, all of them arrived ALIVE, healthy and calm (50ish fish and 30 inverts)

The best part was I ordered a pair of Malawi's and when I opened the box and looked in the bag there were 40-50 babies alive and well!!!!!! So their about $6 each, even that size( soo thats $240-$300 in free fish)

Again Im sorry to hear that guys ordeal but I would recommend this site to anyone, Just don't be rude to them (ask for Freddy in internet sales) and realize your sending tropical fish 1000's of miles overnight and sometimes stuff happens along the way(rough handlers).

Again 110% satisfied and will continue to do business with them and would recommend them to anyone.


Dr Fish
I totally don't buy that this is a genuine post. I'm sorry. Totally unconvincing. (I am sorry if my post is totally inappropriate--mods feel free to erase it if it is).

And by the way Dr. Fish all you just did was bump this bad post all the way to the top of the list.

Stephanie's updated tank profiles:
29 gallon 10 gallon
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post #20 of 21 Old 02-13-2010, 07:36 AM
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You can argue all day about whether to buy from these people or not. But at the end of the day, all they had to do was replace her fish that she paid a nice hefty price for. Period. It's customer service 101.

Keep calling them and go up the chain of command until you get a regional manager or big kahuna. Chances are, they'll take care of it.

Good luck and let us know how you make out.

Animal testing is a terrible idea; they get all nervous and give the wrong answers.
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