I recently had a horrible experience with aquariumfish.net I'm posting it here so everyone can avoid going through this hassle.
On 1/29/09 I purchased 4 ADF's and 14 neon tetras and paid for overnight delivery. My order was shipped out on 2/3/09. When I recieved my order on 2/4/09 I opened up the box to find 4 dead neon tetras. They were shipped without any heating packs. Not only were my fish dead but my order was not complete. I was missing 10 tetras & 1 frog. I contacted them right away. I was told over the phone that they would immediatly refund me for the missing and dead fish. I told them that I wanted a replacement but they insisted on the refund. I asked to be refunded for shipping as well since the only reason why I ordered from them was to buy the tetras and take advantage of their bulk shipping price. They agreed. Today (2/5) I recieved a refund for the tetras and was told that I would not be recieved a refund for the shipping costs. This is absolutly horrible! There is no way that I would have paid $25 shipping for just 3 frogs! When I told them that I would have to file a dispute wtih paypal they called me juevenille. I highly suggest that everyone avoid this company at all costs!
Here is a copy of their emails:
We have read your emails and we will issue a refund for the missing and DOA fish. The shipping charge was never negotiable.
Your refund will go through today. We are sorry for the mix up, and hoped to resolve this in a civil manner but threats are just juvenile.
Have a great day
You will just have to live with your actions, as do we. There was a mistake and we did apologize on the phone. We wish that 100% of our orders would get proccessed and shipped with no problems. Unfortunately there was one with your order. Life will go on. All we can do is supply america with the best fish in the world. We are sorry your experiance was a bad one.
Have a great day
They don't even care that they have an unsatisfied customer!